How do I embed compassionate care towards my patients?
CareFully partners with Forget Me Not to deliver a Compassionate Care App that embeds critical knowledge
CareFully have partnered with Forget me Not to deliver a Compassionate Care App. This App will embed the skills and knowledge required to consistently deliver compassionate care.
Here at CareFully we know that face to face training is important, especially when it includes a patient voice and perspective.
However, people can forget up to 75% of the information they have learned in training sessions after only one week.
We want great training to stick and have a lasting impact.
To help embed quality training, CareFully supports our face-to-face training with our Compassionate Care App, designed in partnership with Forget Me Not. This is an invaluable tool to support workshop learning that uses spaced learning and repetitive feedback loops.
How does the Forget Me Not App work?
With our App, you strengthen neural pathways to hardwire learning.
The microlearning delivered by Forget Me Not usually involves 8 questions spaced over a few days. It only takes 1-5 minutes per day to complete - an ideal way for busy staff to learn.
This is particularly impactful in the healthcare sector, such as aged care, where staff have very demanding roles, and need to give a lot of attention to their patients.
The Forget Me Not App takes only a few minutes of your attention each day to improve your skills and knowledge. It uses different scenarios and challenges to keep you curious and engaged.
And you engage with the App at a time that suits you, so it fits in with your day to day duties.
The Forget Me Not App makes desired behaviours default behaviours.
By engaging with the Forget Me Not App, staff can quickly and easily be reminded of what it takes to be compassionate.
How is CareFully using the Forget Me Not App to teach compassionate care?
CareFully knows that compassion can be learned. According to one expert, it only takes 40 seconds of compassionate communication to make a real difference.
The CareFully Compassionate Care App that we have developed with Forget Me Not, helps healthcare professionals learn about compassionate communication quickly and easily, at a time that suits them.
It equips staff with the knowledge and tools they need to lead the way in compassionate healthcare.
The App is used to support our CareFully workshops. These workshops connect staff with the patient voice, as part of our holistic approach to building a culture of compassionate care.
The Forget Me Not App suits busy healthcare professionals as it only takes a few minutes each day to improve skills and knowledge, and staff can engage with the App at a time that suits them.
Why is compassion such a powerful tool in healthcare?
Compassionate Care = Happier and healthier patients = Happier staff and lower costs for healthcare providers and patients.
At CareFully our mission is to make compassionate patient-centred care a core competency for the healthcare industry in Australia, to contribute to better outcomes for staff and patients.
Ten years ago, an internet search for “compassion and healthcare” yielded almost no results. Today we are beginning to realise that compassion is as important in healthcare as technical skill.
The primary goals of compassionate patient-centred care are to improve the patient experience and individual health outcomes. But healthcare professionals and healthcare systems benefit too. The mounting scientific evidence to support compassionate care is too great to ignore. There is even evidence that being compassionate may protect healthcare providers from burnout.
CareFully researched the impact of compassionate care, by interviewing patients, their carers, healthcare professionals, psychologists, and communication experts. All interviewees were unanimous in their response to the impact of compassionate care. Compassionate care made patients feel;
cared about, visible, heard, and like their lives and opinions matter
like they are not just a number
reassured, safe, and trusting of their carers
empowered and confident
worthy of time, not rushed
seen as a whole person, not just a disease
like equals, not inferior to medical staff (compassion helps to remove hierarchy)
in a better mood
How could the CareFully Compassionate Care App help my organisation?
In many healthcare settings, such as the aged care sector, there is a lack of adequate staff recruitment and soft skill training – including at induction and CPD, especially with regards to compassionate communication. It is also perceived that conflicting priorities get in the way of delivering compassionate care.
By signing up to our Compassionate Care App, time poor staff can learn compassionate communication tips easily and quickly, at a time that suits them.
At CareFully we also suggest face to face bespoke workshops to engage and motivate the workforce. These workshops connect staff with the patient voice to build a culture of compassionate care unique to the challenges of each centre.
CareFully also delivers inspirational keynotes, and consultancy to equip your staff with the knowledge and tools to proactively lead the way in compassionate healthcare.
If staff worked in a culture where compassion was central – towards each other, their patients, and themselves - the delivery of care would be enhanced and both staff and patient satisfaction would significantly increase.
Get in touch with CareFully for further information about our App, or for information about a Compassionate Care program for your staff.
Studies show that when compassionate care is a day-to-day organisational norm, both the patient and staff experience improves. Compassionate care leads to better patient outcomes, higher staff performance and engagement, and lower costs within healthcare systems and payers.