It’s not a molehill, it’s a mountain (of data).
The model of compassionate patient-centred care is now recognised as standard best practise. It has been adopted by many primary care physicians, and healthcare professionals. The research and data collected has proved it is meaningful, and it is valuable.
Bedside manner truly matters.
It’s not just the destination of the patient that matters, it is how they get there. The healthcare industry has changed, patients are consumers of a service, and that service is being weighed against others for value, preferences and needs. Better outcomes matter, and compassionate patient-centred care and a value based health care approach is playing a crucial role in the results.
“Meet the patient where they are at, make it ok with how they feel, but also give them somewhere else to go.”
92%
which is more than 9 in 10 patients wanted to be involved in decisions about their care and treatment. Of those patients, (only) 60% said they were ‘definitely’ involved as much as they wanted to be.
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75%
of consumers (patients) seek a partnership with their providers to determine the most effective treatment decisions. The number one preferred interaction is having a doctor or other health care provider spend sufficient time with the patient and not rushing through exams.
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67%
of patients rated their care as very good, which indicates that there is room for improvement.
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48%
of patients prescribed a new medication to take home... (only) 55% said health professionals ‘completely’ explained possible side effects - which means that communication can improve.
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It is clear that the patient voice is missing…
The top consumer considerations when evaluating a provider
The four most important factors in evaluating a provider in 2019 have remained the same over the past 3 years.
41%
Thoroughness of the examination
39%
Friendly and caring attitude
36%
Ability to answer questions
33%
Patient involvement in decision-making
The most important factors when choosing a provider in 2019
The data consistently shows one thing - reputation matters!
54%
Recommendations from friends/family
46%
Online ratings and reviews
36%
Facility location
36%
Hospital affiliation
It’s official: patient-centred care benefits healthcare organisations as a whole.
The patient is the ultimate arbiter of patient-centeredness. By capturing real-time feedback from patients about their experience, rich data can be used to support your staff to interact better with patients, via tailored training programs and workshops held by CareFully.
The Goal?
The primary goal of compassionate patient-centred care is to improve the patient experience and individual health outcomes. However research shows that not only patients, but healthcare professionals and healthcare systems benefit too.
Improved satisfaction rates amongst patients and families.
Better morale and productivity reported from healthcare professionals and staff.
More informed and appropriate resource allocation.
Reduced costs and increased financial gains throughout the system of care.
Enhanced reputation of the healthcare industry as a whole.
“Nursing staff were compassionate not condescending, always seeing my mum as a worthy person: worthy of time, attention and visibility. I felt they really saw her not just her diagnosis.”
