Thank you to Caitlin who worked with us, presenting a training course on ‘Effective Communication and Critical Thinking’ to an Insurance group. Caitlin provided the group with wonderful and insightful accounts of both her experience as a ‘patient’ and her experience as a Manager, and related sensitively how both of those experiences impacted her and others. Her accounts both engaged and challenged the group, and she facilitated the group to consider the consequences of their current actions and to consider other ways to make a better difference. Caitlin provided the group with lots of opportunity to ask and explore issues related to patient care and patient communication. Caitlin is an engaging and informed presenter, our feedback from the training was exceptional, particularly, feedback from the group that Caitlin assisted them to confront issues and change the way they thought about aspects of communication and patient care. Working with Caitlin was a pleasure, she is a knowledgeable, considered and informed presenter- and lots of fun!
Vicki Ruskin, Principal Consultant, Thrive RE Consulting